Shipping Policy

Elliott Industries Pty Ltd trading as Elliott Motorcycles ACN 618 593 598 (referred to in this document as we, us or our) ship products throughout Australia and to over 220 countries and territories across the world via several carriers. We will always endeavour to get your purchase to you as soon as possible.

There are terms and conditions that apply to the use of our online store. By placing an order or making a purchase of an Elliott Motorcycles product you agree to this policy which is to be read in conjunction with our Website Terms and Conditions, Terms and Conditions of Sale, Privacy Policy and Returns Policy.

Please note: delivery times vary according to your selected delivery address, the type and availability of your items and the time of day when you purchase your items. Any delivery dates nominated or agreed to by us are indicative only and are not binding on us.

Under this policy the term “business day” refers to weekdays (Monday through Friday), excluding public holidays in New South Wales, Australia.

Dispatch of Your Purchase/s

When you purchase an “in-stock” item it will typically be dispatched to our selected carrier:

  • On the same business day for purchases confirmed and paid before 10am AEDT
  • On the next business day for purchases confirmed and paid after 10am AEDT

Should we be unable to dispatch an “in-stock” item within our typical timeframes we will notify you by email of the new dispatch time.

When you purchase a “made-to-order” or “backorder” item we will contact you to confirm when your purchase will be dispatched from our warehouse:

  • On the same business day for purchases confirmed and paid before 10am AEDT
  • On the next business day for purchases confirmed and paid after 10am AEDT

Our made-to-order items take time to be crafted, checked and packaged before leaving our warehouse. Made-to-order items do take time. Please be patient with us as we will not compromise on quality and safety while making your products.

We do not dispatch purchases on weekends or public holidays. Purchases on weekends and public holidays will be dispatched on the next business day.

Delivery of Your Purchase/s

We select carriers on their ability to offer the best possible delivery timeframe and service to your location. Once a product has been picked up by our selected carrier its delivery to you is subject to their terms and conditions. By ordering and/or purchasing an Elliott Motorcycles product you acknowledge and agree that we may use any carrier of our choosing to deliver your purchase to you and that we may share your contact details with them so that they are able to complete the delivery of your purchase.

Our carriers require a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed. If we are notified that our carriers are unable to ship to an address that you provide we will attempt to contact you via email in order to obtain a new delivery address. If we do not receive a response and/or an address cannot be provided which our carriers are able to deliver to we may cancel your order in accordance with our Terms and Conditions of Sale.

We do not ship to addresses marked PO (Post Office) / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

We do not guarantee the delivery timeframes provided by our carriers.

Our carriers operate tracking services which enable you to be kept up to date with the status of your delivery. Our carriers may contact you upon dispatch of your purchase to provide updates on delivery timeframes in accordance with their terms and conditions of service. We do not guarantee that our carrier’s privacy policy will be equivalent to our privacy policy.

A signature may be required by our carrier at your selected delivery address in order to complete the delivery of your purchase.
Our carriers will not typically deliver on weekends or public holidays in your location.

Shipping Costs

The shipping cost for your order will be shown on our secure Checkout page along with your item description/s, item cost/s and any applicable taxes. Shipping costs are calculated based on the size and weight and contents of your purchase, your location, the carrier required to reach your destination and whether you select “standard” or “priority” delivery.